Refund & Return Policy
Thank you for shopping with PaletteBooth. Each order is carefully prepared and packaged with care. Please review the following policy regarding returns, exchanges, and refunds.
Returns and Exchanges
Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect purchases, or items that have been used. If you have any questions about a product before purchasing, please feel free to contact us at miju@palettebooth.com.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the wrong item.
Damaged or incorrect items
If your order arrived damaged or you received the wrong item, please contact us at miju@palettebooth.com within 7 days of delivery. To help us resolve the issue, please include your order number, a description of the issue, and clear photos of the item and packaging. Once reviewed, we may offer a replacement or refund at our discretion.
Refunds
If your claim for a damaged or incorrect item is approved, you will be notified by email. Refunds are issued to the original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Lost packages
PaletteBooth is not responsible for delays caused by shipping carriers. If your package is marked as delivered but cannot be located, please contact your local postal service first. If you still need assistance, feel free to reach out and we will do our best to help.
Order cancellations
Orders may be cancelled within 24 hours of purchase, provided that processing or shipment has not yet begun. Once an order has been shipped, it cannot be cancelled.
Questions
If you have any questions about our refund policy, please reach out to us at miju@palettebooth.com. We appreciate your support of our small business and thank you for choosing PaletteBooth.