Refund Policy
We want you to love what you ordered. If something isn't right, here's how we can help.
Returns
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. To initiate a return, please email us at miju@palettebooth.com with your order number and reason for return.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the wrong item. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Damaged or incorrect items
If your order arrived damaged or you received the wrong item, please contact us at miju@palettebooth.com within 7 days of delivery. Include your order number and a photo of the item and we will make it right promptly.
Non-returnable items
Digital products and items marked as final sale are not eligible for return or refund.
Questions
If you have any questions about our refund policy, please reach out to us at miju@palettebooth.com.